Our fees

Every fee, published in full.

What we charge, how much, and when — for Tenant Find, Rent Collection and Fully Managed student HMO lettings in Oxford. No VAT on our management fees. No mark-up on third-party costs. No surprises.

This page is our full tariff, published as the Consumer Rights Act 2015 requires. The same figures appear in the Fee Schedule 2026/27 you countersign before we start. If an invoice ever contains a charge that is not on this page, it has been made in error and we will withdraw it at our cost.

Our three service levels

Tenant Find

50% of one month's rent

Minimum £850 per let. We market, reference and sign; you manage from move-in.

Rent Collection

9% of rent collected

Minimum £125 per calendar month. Tenant Find plus rent demand, collection and arrears handling.

Fully Managed

11% of rent collected

Minimum £160 per calendar month. Everything in Rent Collection plus maintenance, contractor management, quarterly inspections and end-to-end compliance.

A one-off set-up fee of £500 applies to every service level — invoiced on signature, payable within 14 days, and deductible against your first month's management fee on Fully Managed. It covers referencing for up to two tenants (further tenants quoted), guarantor referencing and deeds, Right-to-Rent checks, a full compliance audit, professional-style photography, portal set-up and deposit registration with a government-approved scheme, including service of the Deposit Certificate and Prescribed Information within 30 days.

Pre-tenancy compliance (all service levels)

All-in, per-tenancy prices — the assessor's own charge is included and we never mark suppliers up. Every one of these fees is avoidable: provide current, valid certificates or arrange the work directly and you don't pay them.

Item	Fee
Energy Performance Certificate (EPC)	£99
Gas Safety Certificate (CP12)	£120
Electrical Installation Condition Report (EICR)	£215
Portable Appliance Testing (PAT)	£90
Legionella Risk Assessment	£99
HMO / selective licensing application	£120 + council fee at cost
Smoke & CO alarm installation	Quoted (contractor cost only)
Inventory / Schedule of Condition, with accompanied check-in	£200 per tenancy

During the tenancy

Item	Fee
Routine repairs (Fully Managed) — the contractor's actual invoice only	No mark-up
Maintenance Authority Limit — we send you the quote before committing above it	£300 by default
Project works over £500 — full project management	12% of net invoice cost
Rent review (once a year, statutory Section 13 process)	Included (RC & FM)
Landlord withdrawal (before a holding deposit is paid or tenants accepted)	£400
Withdrawal after that point, within the first 12 months — Rent Collection £500 · Fully Managed £750 · thereafter	£0

End of tenancy & other services

Item	Fee
Check-out — updated Schedule of Condition and deposit negotiation	£200 per tenancy
Deposit dispute — evidence pack and scheme correspondence	Included
Service of statutory notices (Section 8, Section 13 / Form 4A, Ground 4A)	£150 per notice
Court attendance (possession hearing)	£500 per day + costs
Pre-purchase acquisition advice report — credited in full against your set-up fee if you instruct us on that property	£350 per property
Interest on unpaid commission	3% above BoE base rate
Vacant property management / management take-over / deposit transfer	Quoted on request

A note on VAT — and a worked example

Oxford Student Homes is not VAT-registered, so none of our management or service fees carry VAT — the figure you see is the figure you pay. Where a supplier charges VAT, it is already inside the figure we invoice; we never mark it up.

A 5-bed HMO on Fully Managed: rent £3,250 pcm (£650 per room). Management fee at 11% = £357.50 pcm, deducted at source, no VAT. One-off set-up £500; inventory & check-in £200; check-out £200 at end of term. A comparable VAT-registered agent charging the same headline 11% would add £71.50 VAT every month — £858 a year you do not pay with us.

Your money is protected: we are a member of an approved Client Money Protection scheme (Propertymark CMP, membership C0142401) as section 133 of the Housing and Planning Act 2016 requires — our CMP certificate is published on our website — and a member of The Property Ombudsman, the independent redress scheme. Our written Complaints Procedure is available on request. Questions about any fee: 07957 410132 · info@oxfordstudenthomes.co.uk.